Sales and support assistance.
| Sales and technical support: Email: support@idealtools.com.au Phone 03 5429 2595 Press 2 for Festool | Typical phone/email sales and support hours: Monday to Friday (Australian EST) 9am to 4pm If you are diverted to our message service, please leave a message because we will call you back. |
Our postal details are.
| If you need to send us something, our postal address is: IDEAL TOOLS |
Order status information.
Wondering when your order will arrive? Need to change something about an order you’ve placed? You can review and revise your order so that it’s just the way you want it by visiting Your Account.
If you were unable to find your answer using our Web site’s self-service features, click one of the links to the left to contact our customer service department. We’ll be happy to assist you. Please note:
For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your account.
Not receiving email replies?
If you have used our forms to contact us in the past but have not received a reply, your ISP, spam filter, or e-mail client may be blocking some e-mail. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you’ve established that you should be able to receive mail from us, please contact us again with your question.
Want to check if your ISP, spam filter, or e-mail client is blocking mail from us? Write us a quick test email. If you don’t receive a reply within a day or so, you will know that messages from us are being blocked or deleted automatically by your ISP, spam filter, or email client.